Dick Smith Australia – Cashback, Rebates & Rewards

I had purchased a TV over a year ago that started to go faulty, I contacted Dicksmith hoping it would still be covered under warranty however I had passed this as it was only covered for a year. Rhob the customer service representative was amazing and advised they would still cover and replace the TV with a new one, he went out of his way to take me through the steps and order for the new TV to be delivered and also arranged for a courier to take the faulty TV back. This was so hassle free and didn’t have to put up a fight to get something I felt should be replaced or repaired with the TV being less than 2yrs old but some companies will put up a fight stating it had gone past the year warranty. Thank you so much, and will be purchasing again from Dicksmith.

My experience with this site is good.

waste of money, shocking attitude, hiding behind their sellers. I purchased seat covers for my car on Dick Smith website, they claimed that I actually bout it off their seller (in the fine letters) , I asked to pay for the return to get a refund and at the end the seller didn't want to refund, DIck Smith's or kogan's (they seem to be related these days) support just became unresponsive. 28/11/22- after a long correspondence and having the case reported to ACCC DS done the right thing and refunded me for the transaction despite their seller MotoEquipe taking zero liability .

My experience at dick smith has been wonderful I have bought two refurbished phones for a very low price (iPhone X and iPhone 12) my iPhone X I bought about two years ago and as it did take 1 week to ship it has lasted me up until now and the iPhone 12 has come in 2 days and in just as good quality

Very good service, good communication and always a hassle free trade. Love shopping with dick smith as their customer service and very good communication with delivery