WEBS - America's Yarn Store Tracking Order Status

I have purchased from the online store multiple times over the years, and most recently twice in the last month - all with no issues. My shipments have arrived in 1-2 weeks with plenty of status updates, some were large orders, bulky items (i bought a loom). I've also had the occasion to visit the physical store in MA - which was organized and fun to shop at. The prices for quality wool (and other natural fibers) are some of the best in the industry. Colors do and will vary from what is pictured - but this to be expected - colors always vary based on monitor/screen settings, and the actual lighting, as well as different dye lots (this is NOT mass-produced yarn)

Great deals, but really painfully slow shipping times. I placed my order September 21, and by September 28 there was still no update. I emailed their customer service and the lady who responded was very pleasant. She said my order had already shipped even though it didn’t say so on my account. She linked my tracking information in the email, but USPS said they were still awaiting the item. My package was finally delivered on October 4. All my yarn was exactly as I ordered, but I’m hesitant about ordering from them again if it will take 2+ weeks. They also don’t offer free shipping, and say you save more with their “WEBS discount” which can’t be applied to sale items. Not impressed.

I ordered yarn in the evening of December 21st hoping it would get delivered by New Year and was very surprised to see the package on my doorstep on December 24th! I paid for 3rd-day shipping with UPS, but was not expecting the processing to be that fast! I'm very happy with the pricing and selection, as well as the quality of yarn.

My circular knitting needle was exactly what I ordered. It came when expected. The price was reasonable.

I have several orders from them, they shipped oversea and all my packages were arrived safety with all my order products.