WEBS - America's Yarn Store – Coupons, Promo Codes & Special Offers (9)

I have purchased from the online store multiple times over the years, and most recently twice in the last month - all with no issues. My shipments have arrived in 1-2 weeks with plenty of status updates, some were large orders, bulky items (i bought a loom). I've also had the occasion to visit the physical store in MA - which was organized and fun to shop at. The prices for quality wool (and other natural fibers) are some of the best in the industry. Colors do and will vary from what is pictured - but this to be expected - colors always vary based on monitor/screen settings, and the actual lighting, as well as different dye lots (this is NOT mass-produced yarn)

Their computer system wouldn't take my order on Oct. 16. l ordered again on Oct. 17 with a slight variation. I finally got an order. The week of Nov. 19 I got an email asking if I was enjoying my pink yarn. The gal in Customer Service (Liz) told me very impatiently to check my yarn here at home for the pink yarn. I did--no pink yarn. (They had offered to send a free knitting book with the order of the 16th. That they did with the order of the 17th. I got three of the same pamphlet.) I checked with the credit card company and found I had been charged for two orders, one the 16th and one the 17th. I called the WEBS back and the woman was very VERY snippy when she found out why I was calling, said she couldn't hear me and hung up. I called back in and the woman from the first call (of yesterday) answered. I told this gal (Liz) that I'd checked and the first order didn't have any pink yarn nor any yarn from that order. It became a wrestling game--was she going to refund the first order or not. Finally she agreed to send me two balls of the missing yarn and refund me for the rest. I was unable to come up with the amt she was refunding. If you deal with this company, keep all records and check your credit card for what you're charged. The customer service is non-existent. They claim not to be able to see what you bought at what sale price. They will fight you for the last refund nickle. They have a very slick web sales email but the "after impression" is that they will some how, some way get that last nickle even if they owe you the bucks. I will not place another order until the outstanding one is received and items reconciled with what was ordered.

I ordered yarn in the evening of December 21st hoping it would get delivered by New Year and was very surprised to see the package on my doorstep on December 24th! I paid for 3rd-day shipping with UPS, but was not expecting the processing to be that fast! I'm very happy with the pricing and selection, as well as the quality of yarn.

My circular knitting needle was exactly what I ordered. It came when expected. The price was reasonable.

I have several orders from them, they shipped oversea and all my packages were arrived safety with all my order products.