White Flower Farm Tracking Order Status

The company is over priced for the size and quality of the plants. Too much money goes towards shipping which is totally un-eco friendly and less on the size and fullness of the plants. They are not competitive with other greenhouses in pricing and although I paid more I got leggy plants. I bought 2 orchids in a pot and the orchids were overly tall 20 inches with just a few clusters of buds and 1 full flower each at the very end. They had no asthetic appeal. They were cramed into a small plastic cup and packed with straw like stuff but were not actually growing in orchid soil within the pot so required I then buy orchid soil to transplant them. $135 was a rip off. I got a beautiful full white orchid at the grocery store for $43 Nunca mas.

Was good enough

Went out on a limb to order online, sometimes my local nurseries don't have exactly what I am looking for. I found a beautiful collection of coleus at WhiteFlower Farm specifically sold as a collection. I purchased 2. $160 with shipping. Not cheap. They arrived in a box, tightly packed and unfortunately many were in marginal condition. I decided to plant them to see if they would make it with a little time. I had the house sitter water them while I was out of town. Sadly of the 12, only 4 looked viable when I returned. I contacted customer service, probably too late though. They offered a partial refund, and wanted to know which ones didn't make it. Out of 6 different named plants, I couldn't recall. After some pressing on my part and contacting them yet again, they also refunded the shipping fee. So I ended up paying them about $50 for 4 plants. They really need better packaging and faster delivery for the plants to survive, was quite a waste of energy and resources. I used to order Amaryylis from them but won't now. They could have kept a customer, as their "complete customer satisfaction guarantee" offers. Just offer me a credit for the remainder you wouldn't refund or offer to send something in the fall.

I usually order some bulbs every spring.Sometimes, I was disappointed but in general, I like the fact that they have many varieties of flower bulbs.

nice product great customer support