White Flower Farm – Cashback, Rebates & Rewards

nice product great customer support

I MADE AN ERROR IN PLACING AN ORDER AND WHEN I REALIZED IT THE NEXT DAY I CALLED THE WHITE FLOWER FARM. WITHIN TEN MINUTES ( WHICH INCLUDED A CALL BACK TO ME) THEY HAD COMPLETELY REMEDIED THE PROBLEM. THE COURTESY AND PROFESSIONALISM OF THEIR CALL CENTER STAFF WAS AMONG THE BEST THAT I HAVE EVER DEALT WITH. APART FROM THEIR PRODUCT OFFERINGS, THEIR SERVICE IS THE SECOND BEST REASON FOR USING THEM.

I had received a gift card for White Flower Farm some time back and finally got around to using it to buy a set of six lavender plants. All aspects of the purchase went smoothly. The customer service rep with whom I spoke was helpful and efficient, and the shipment arrived in perfect condition. I have planted everything and now have to wait to see how well the lavender plant do over time.

I received three double pink knock out roses from you and happened to see the same one at the home depot for half the price and planted yours and theirs in same situation and Home depots's is twice the size and twice the flowers. I am very surprised and disappointed in you pink knock outs

After having received plants that were dead and late, I called WFF and asked for a refund (np). I asked to speak with a supervisor. Diane called me and I explained how disappointed I was and how I'd lost confidence in WFF. I'd been ordering from them for years and now they'd lost me. I felt that they should send me at least something 'on the house'. She told me she'd get back to me. It's now four days later and I have planted my tomatoes! I haven't had time to get the bush cuke into its pot. She expedited shipping and now I have my plants. Thank you WFF for doing the right thing and for reinstating my confidence in you. Your plants are of high quality and clearly so is your customer service.