Webroot Tracking Order Status

The best antivirus I've ever used. It's super simple too which makes it a great combination for people who don't know much about cyber security. This combo led me to use it at my company's call center on 30+ computers, my personal computers, and my parents' computers. Easy and effective at keeping everyone and everything safe!

I trusted Webroot and paid them 1,900+ FOR LIFETIME protection last year. I needed them to eliminate a hacker that has been on my computer 4 days I was unaware. I was calling a bank today and the call was intercepted by a hacker asking me for banking information. I didn't give him much but when it was done I called webroot. They cleaned my Mac up and then tried to RANSOM my computer's programming for $1,199. They said they were erasing the entire computer NOW if I didn't pay up. I did not pay. Computer still working but the threat after I spent 5 months last year hacked- totally erased any trust I ever had in Webroot. Don't let them hold your programs for ransom almost 2k.

The company provides an online tool to submit false positives for investigation, but all the tool does is just says that the file is bad, because that's what the antivirus engine has already determined. There's no indication that anyone is looking at the issue, it just seems to be ignored. I have submitted a file almost a month ago, multiple vendors have cleared the false positive, but this company seems not to care about the fact that this behavior is harming developers whose reputation relies heavily on sites like VirusTotal. Update. After contacting the support they have finally responded saying the team has examined the file and they decided to keep the current status. Nevertheless, the file is an open source application that has been around for a long time and Webroot is one of the few companies that still think this file is malicious.

2 stars. i paid for digital download WEbroot Plus, $35.00. i had to search the site and figure out how to download the software. took over an hour to figure it out. zero customer service. would not purchase again. they make is difficult to get the software which is kinda like a scam. I had it 2 months - it scans fast. my pc died so now with a different pc. after researching online, I find they are a subsidiary of Best buy Electronics. reviews also say it is impossible to delete it from your pc, it reinstalls itself. you may also want to check BBB for the complaints about WEbroot.

I had to make 1 change in my profile, so clicked on RENEW button. It took me to a form that was blank, did not have any of my information. And it had a statement that made it look like I was a new customer, not one renewing. I finally had to make a phone call and almost did not get the answers I needed. I finally convinced a sales person on what I needed and he was able to make the change and assure me that I am a renewed customer and not a new one. Your form needs to be revised with better explanations. And the last email I received was confusing on what info it wanted from me.