Wayfair Tracking Order Status

ordered a couch arrived at shipping warehouse 5 days ago delayed the shipping from Wednesday to Friday. lo and behold never showed up now shipping company not open on weekend and a holiday on Monday no schedule to be seen on when this will arrive Wayfair said they would put there shipping department on it and contact us immediately never hear from them 3 days now poor service and if they say there using ship right solution cancel your order immediately or you might suffer the same fate

The images on the site are highly misleading, as the items appear to be good quality but are not. Additionally, the return policy is misleading not mentioning that you are responsible for return shipping cost. Unless you’re furnishing a dorm room, I would strongly advise against purchasing their furniture. However, if returns weren’t so costly and more transparent, I would give them at least 4 stars due to the ease and functionality of their app.

I bought a 5.55 cuft safe from Wayfair. The safe was delivered on time but had several items missing. The battery installation manual and 2 anchor screws. I contacted their customer support website and asked for the manual and 2 anchor screws to be replaced. I couldn't believe it when another (second) safe was delivered, free of charge and shipping, to my front door! Now that's what you call customer service. Great job Wayfair! I recommend to shop Wayfair. They stand by their products.

I changed my mind. Wayfair used to be my Go To for fast and affordable quality furniture. But after waiting for 10 days for a desk that should have arrived to me in 4, and seeing that they didn’t ship it out until the date of the second delivery has me irritated.

WayFairs customer service is wonderful. We recieved a damaged desk, and Wayfair replaced it in less than a week. They did not require the return of the damaged desk .It is a well made product and was not overly difficult to assemble. We also purchased a decorative corner shelf unit, that is also well made and easy to assemble.