Wayfair – Cashback, Rebates & Rewards

I bought a 5.55 cuft safe from Wayfair. The safe was delivered on time but had several items missing. The battery installation manual and 2 anchor screws. I contacted their customer support website and asked for the manual and 2 anchor screws to be replaced. I couldn't believe it when another (second) safe was delivered, free of charge and shipping, to my front door! Now that's what you call customer service. Great job Wayfair! I recommend to shop Wayfair. They stand by their products.

WayFairs customer service is wonderful. We recieved a damaged desk, and Wayfair replaced it in less than a week. They did not require the return of the damaged desk .It is a well made product and was not overly difficult to assemble. We also purchased a decorative corner shelf unit, that is also well made and easy to assemble.

I purchased livingroom curtains. They are perfect. They were delivered when they said they would be too..

Theo and Curtis were the drivers for one of my larger orders. I needed to change the delivery and Theo was amazing helping me change the date AND location for the delivery to get it here around the holidays. He was so kind and professional! It’s been a while since I’ve had such intentional customer service!

Contrary to the negative reviews (trust pilot seems to attract them), I tried Wayfair for a set of pots and pans since they had the best price. And I was very satisfied - they were shipped promptly and arrived before promised.