Wave Broadband Tracking Order Status

I’ve been stuck with wave internet for years. I’ve switched to Hugh’s net. Went from 3mbs to 50 mbs There were days I had no internet with wave all day! Do you think they gave me discounts. Oh no they sure took my 85 bucks every month. The after hour service people were nice but were confused why my internet goes in and out. Weather didn’t matter I’d be in the middle of a 3D print and internet would cut out wasting all my filament, haven’t been able to use 3D printer at all I now can thanks to finally switching providers. Save yourselves money and aggravation by Not using them! Can barely watch a movie without having to unplug and reset. How many times in a week did I have to do that, you ask? and I answer too many! Too many! With Hugh’s Net I’m paying $20 less and getting so much more! 47mbs more!! Bright speed is better than wave but not as good as Hugh’s Net!

Poor service, frequent outages, crooked billing, unfortunately there is no other choice yet in my area. I dream of the day switching to a different service!

My Internet has gone out multiple times a day. I've called 6 times this month! When working from home and you have No Internet your Bosses Are Not Happy. You need to fix this service and Quit Upping your Prices for Internet That is Not reliable.

What warranted all the stars was my customer service rep. Keima was her name. We must have been on the phone together for an hour. She made several changed which I was asking for and in the final few minutes reduced my bill by over $20.00 guaranteed for 2 years. She was professional efficient and her sense of humor made the time fly by. Good customer support is just as important as the service you provide. Keima from Houston Texas gets 5 stars.

Unexpected $60 charge after termination. Been a customer for 6 month. Great product and installation was smooth. Then, I called customer support to terminate my account (reason: moving out) and EXPLICITLY asked what was the process to give the router back. I was told they'll take care of that and that no action was needed on my end."Now, I've been gone for a month and getting a $60 charge for "unreturned rental router". There are no info online and customer support cannot do anything. So everyone, be careful.