Cellar by Waitrose & Partners Tracking Order Status

Flaky website. "Guest checkout" only so no record of order, except confirmatory email which doesn't specify bottle sizes. Prices/offers are represented inconsistently across different parts of the website. It took me four attempts to place a click-&-collect order. First three tries, after confirming payment, I got "Your selected store is now unavailable on this date : Try Again", but I'm not selecting the date - they are. I then had to type all my payment data in again because of "guest checkout". I got my order placed eventually but won't bother again unless things improve.

Just had our £100 cellar mystery box delivered and by adding up the values just shy of £200 a bit Red heavy but some really nice looking wines we will now take our time over. Bottle and a half of champagne (Full bottle of Veuve Clicquot Yellow Label and a half Lanson Black Label. Overall very pleased

Again issues with payment desk. Being in a wheelchair it's one of the most unfriendly supermarkets to visit. Primark has a wheelchair friendly payment section. So does M and S. I spoke with the manager and she couldn't be more unfriendly. I won't let myself be put into that situation again.

Collect service excellent

The first couple of times we used Waitrose Cellar were not bad. I mean they delivered the wine eventually but their communication was awful. The latest order was appalling. After completing the order on my end I checked that the money had gone out of my bank account; it had. I waited for confirmation via email but none came. I queried it by phone and the woman who answered could not possibly have been less interested. Instead of owning the problem she couldn’t get rid of me quickly enough; her attitude being ‘not my problem’. It appears that the money was returned, but they refused to honour the offer which was valid at the time of ordering! Anyone recommend a good home wine delivery service?