Voilà Tracking Order Status

Over the past year I have used voila.ca as our IGA delivery service. I previously used Metro. Their website IS MUCH EASIER to navigate and our delivery always delivers in the 1 or 2 hour time frame. The people who pull your groceries pull like they are shopping for their own family. -Joe Sunseri

I am a senior therefore free delivery. Have mobility problems and on 2nd floor walkup, therefore Voila brings right to my 2nd floor, saving me carrying my groceries up 2 flights of stairs. Voila has Longo products which are superior quality. Yes there are better prices elsewhere, but I can stay home, have free delivery. No transportation cost which is not cheap. Always on time. They call me just before arrival. All drivers have been very well mannered. I recommend Voila. I always choose to tip because of 2 flights of stairs. Thank you

Found that their $60 refund for the first 3 orders was not applied to me. After a lengthy conversation with their Rep, I found no satisfaction. I will not receive this benefit. I was told to read their statement in their Web site. I'd advise those considering using this grocery to go to Instacart or any other merchandiser of home deliveries.

I used to use Voila a lot. They were reliable and efficient. Their drivers are always very good. However, recently any deals on the site are out of stock. They are more expensive to shop at than Walmart and President's choice. There is no requirement to tip (their drivers tell me they are paid better than door dash, instacart etc) but even with tipping it's less expensive to use PC or Walmar and even Save-on on the first Tuesday of the month can be a better deal when they have 15% off. I have a credit with them which I will probably spend but I am not likely to renew my delivery pass

I bought a discounted annual pass for Voila delivery at off peak times. It started out great. For the first two months they had all of the products I usually buy at Safeway and a variety of 1-hour delivery timeslots to choose from. The quality of the produce was top notch and the drivers almost always arrived right at the top of the hour. The service was very convenient. But after a couple of months the products I ordered were no longer available online and I found myself having to go to the grocery store anyway to pick up our weekly essentials. (What's the point of having a Voila subscription if you still have to go grocery shopping??) I sent Voila customer service an email and they responded with a $5 off coupon. Then they changed the delivery timeslots to 3-hour blocks, which meant I had less predictability and had to wait at home for grocery deliveries. Given that I signed up for the service because of our family's busy schedule and needing to streamline the time it takes for menu planning and shopping each week, the Voila subscription was no longer serving its purpose. If that wasn't bad enough, for the past three weeks, the website is down and I have been unable to order online at all. I would strongly advise anyone reading these reviews to find another service for your home grocery delivery. I can't recommend Voila. I feel like a sucker for paying for this subscription in advance.