Voilà – Cashback, Rebates & Rewards

Over the past year I have used voila.ca as our IGA delivery service. I previously used Metro. Their website IS MUCH EASIER to navigate and our delivery always delivers in the 1 or 2 hour time frame. The people who pull your groceries pull like they are shopping for their own family. -Joe Sunseri

Created an account under my name and ordered some groceries for my grandma. Upon arrival, the delivery driver refused to give her the groceries because I wasn’t there to provide ID. I contacted customer service, they said that’s their policy and there’s nothing they can do. The driver left with my groceries and I still haven’t been issued a refund.

I have been a Voila customer for quite a while out of necessity (health problems). I am frustrated with the inconsistencies and lack of respect. They tell you to call if you are not satisfied then proceed to give you the third degree. Treated like a dog today. Like usual, groceries came in ready to expire in two days. Can't use them. Approximately $35. worth out of the $200+ total. First guy put me on hold twenty minutes and didn't come back to the phone. Second guy jerked me around and refused to give full refund for expired and damaged products. Third (lady): lousy, ignorant attitude. Over an hour and three different people on the phone: no resolution. I have spent thousands and thousands of dollars, and they treat me like dirt. Done. Don't know where I'll go but can't take the disrespect, high prices, and lost groceries every week.

I am a senior therefore free delivery. Have mobility problems and on 2nd floor walkup, therefore Voila brings right to my 2nd floor, saving me carrying my groceries up 2 flights of stairs. Voila has Longo products which are superior quality. Yes there are better prices elsewhere, but I can stay home, have free delivery. No transportation cost which is not cheap. Always on time. They call me just before arrival. All drivers have been very well mannered. I recommend Voila. I always choose to tip because of 2 flights of stairs. Thank you

New customer ,senior with an injury. Love everything except I ordered 3 prepackaged salads. All three were outdated the next day. I had to give 2 to neighbours (live alone) I phoned Voila , very abrupt said that meets their freshness guarantee ,really? Maybe they should teach their robots to read. Other than that it's a great service.