Vinotemp Tracking Order Status

The temperature gauges and light on-off were difficult to find (el-6silst). Could not find the link to register online on your website.

My wife and I ordered a Stainless Steel 155 Bottle Dual Zone Wine Cooler - EL-142SDST and it looks great and letting it rest for 24 Hours… This replaced the same type of cooler that we have had for many years, great company of Vinotemp and looking forward to many more years of great wine cooling!!!

Contacted customer support about some issues I was having with my older unit to get advice on how to proceed based on symptoms the unit was having. Someone responded quickly and advised as to what part I needed and sent me a link to purchase it. It arrived in about 2 weeks and I was able to self-install it with very little difficulty.

The technical help was invaluable and helped me to order the correct part to fix my wine cooler. The shipping of the control panel, however, was a little on the slow side. Part arrived without instructions, but I took a photo of the old part and how the wires were connected, and I was able to hook up the new part with little trouble. The wine cooler now works like new.

Quick response. However, when I had a question regarding where on the wine cooler I could find the part I was replacing, I was sent the same PDF I had already received, which was of no use. In the end I replaced the part and the cooler only worked for 1 day. Now I need to replace the relay. Not worth it!