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My wife and I ordered a Stainless Steel 155 Bottle Dual Zone Wine Cooler - EL-142SDST and it looks great and letting it rest for 24 Hours… This replaced the same type of cooler that we have had for many years, great company of Vinotemp and looking forward to many more years of great wine cooling!!!

Contacted customer support about some issues I was having with my older unit to get advice on how to proceed based on symptoms the unit was having. Someone responded quickly and advised as to what part I needed and sent me a link to purchase it. It arrived in about 2 weeks and I was able to self-install it with very little difficulty.

The technical help was invaluable and helped me to order the correct part to fix my wine cooler. The shipping of the control panel, however, was a little on the slow side. Part arrived without instructions, but I took a photo of the old part and how the wires were connected, and I was able to hook up the new part with little trouble. The wine cooler now works like new.

Very glad to have a new cooling unit in my wine cellar, but I really wish it had come with a user's manual. Without such, I had to get online and do some digging to find the information I needed to set things up. No reason why for $1300 I couldn't get a manual.

I had my wine cooler go on the fritz a few weeks ago. After 15 years, I guess it was due for some love. So, I got on their website, started chatting with a specialist. Diagnosed my issue, ordered the parts necessary and when they arrived I installed them and whalla, it worked again! However, the parts, Overheat and relay, I thought were a bit pricy at $75. The picture diagram of how to install them was suspect at best. The YouTube video was of another VinoTemp cooler, but I'm mechanically inclined enough that I was able to figure it out. What I'm glad about is that there is online help (Thank you VinoTemp Technician) and they had the parts, and I was able to repair it rather than search for a new one that would fit my budget and the space! I'm still happy about this situation and glad they still carry parts for a 15-year-old appliance!