Vince Tracking Order Status

I bought through Harrods so I can’t attest to what people are going through with the Vince website, they definitely have my sympathy, so one star off for solidarity. But my silk shirt is absolutely beautiful quality and faultless, very pleased.

Overpriced and overstated. Silhouettes are tailored and classic like many other higher end brands that stick with finished, tight styling. Fabrics are standard - cotton is cotton. Made in Asia. Nothing to justify the overstated sense of self!

In March 2023 bought a beautiful cashmere sweater that was half off but I still paid over $300 for it. It began to pill immediately. When I complained about this to them they first said "We are so sorry to hear that your item is defective". When I followed up with pictures they said: "Please know that Vince does carry product that is made with very delicate materials such as cashmere, silk, etc which have natural tendencies to pill. Therefore, pilling will not be deemed a defect by our quality control team as this can naturally occur due to a multitude of reasons such and increase in temperature, being rubbed against any sort of surface, etc. To remove pills, drag a de-pilling comb over the surface of the item, paying extra attention to spots where friction occurs, like under the arms. This type of tool can be purchased at places like Target or on Amazon. To reduce future pilling, we recommend washing the item regularly according to the item's care instructions. This will ensure the fibers remain in the best shape possible." I do not recommend buying cashmere from this store.

Hi all, I am really surprised about all the negative reviews. I came here today to write a positive review. I have been shopping at Vince for years. Their clothes are just too beautiful and different form all the other retailers. But I would like to give a shoutout to the staff at the San Diego Vince store and the online customer service returns department. Very accomodating always!!!!!

I was disappointed about Vince customer service in the beginning. (ps. you can read it from my previous review.) However, Vince answered and explained to me what's going on which made me feel a big relief. I got my refunds a week later and definitely, I will shop Vince again!!