Vince – Cashback, Rebates & Rewards

Trying to return a shirt, worn once and covered in pills and some snags. Clearly a material quality defect. Vince Store (Tysons Galleria) can’t take returns or issue refunds, told all returns/refunds have to go through customer service. Still trying to get some satisfaction. Just received an email this evening that pilling occurs after normal wear and tear and told how to remove it! Purchased 9/18/24, worn 9/27/24. Looks horrible.

I bought through Harrods so I can’t attest to what people are going through with the Vince website, they definitely have my sympathy, so one star off for solidarity. But my silk shirt is absolutely beautiful quality and faultless, very pleased.

Hi all, I am really surprised about all the negative reviews. I came here today to write a positive review. I have been shopping at Vince for years. Their clothes are just too beautiful and different form all the other retailers. But I would like to give a shoutout to the staff at the San Diego Vince store and the online customer service returns department. Very accomodating always!!!!!

I was disappointed about Vince customer service in the beginning. (ps. you can read it from my previous review.) However, Vince answered and explained to me what's going on which made me feel a big relief. I got my refunds a week later and definitely, I will shop Vince again!!

Great when things go on sale. I have a wool/cashmere blend sweater and it pills too easily. The pieces from years ago are amazing quality. However, I will say the one thing that Vince does well is cashmere. Their cashmere is great quality as of 2021 and worth the price (on sale). I'll pick up a piece or two and hopefully they'll keep quality top notch on other items too. Overall, nice line and even better on sale