vidaXL Tracking Order Status

Order number 0044000846496 Ordered a kitchen pull out basket. Great customer product and customer service!

I tried to cancel an order before it was shipped, but they wouldn't accept my cancel request and shipped it anyway. I placed the order on October 31. On November 1 I requested to cancel. The person I chatted with said they did not have the ability to cancel my order. The item was not shipped until November 3. When I received it they said it was against their policy to accept returns. Do not buy from this company. Nov 21 VidaXL has since reached out to me and issued me a full refund which was much appreciated

Ordered 2 fence panels for £340. They came in two seperste boxes. They never mentioned you have to self assemble them!!! Very disappointed and now its going to cost me more money and time to put them together! A reputable company would say this while selling you items Very shady way of selling items.

The color of the item I ordered looked different in person and clashed with the paint color in the room I was going to use it. I had only unpacked a few pieces and asked via live chat if I could return it. I was offered a $40 coupon or $33 partial refund if I wanted to keep it. When I declined I was told I would receive an email with return instructions within 12 hours. When I didn't, I reached out via live chat again and was told that the original agent had made a mistake and since it was not damaged there was no way I could return it or receive a refund. I realize I should have read the return policy more carefully, but I find it very unprofessional that they won't stand by what their employee told me. EDIT: After posting this review I was offered a $50 refund which helps cover the time and expense of painting it. I have updated to 3 stars. I was only offered the refund because I posted a negative review, and I still think their return policy should be changed. If I had damaged it on purpose when opening the box they would have let me return it. It felt like I was being punished for being honest.

It's very good experience to buy products from this company. Previously they might have some bad support, but they improved a lot and giving good support in all purchases, which I dint expect. Thanks.