vidaXL – Cashback, Rebates & Rewards

Order number 0044000846496 Ordered a kitchen pull out basket. Great customer product and customer service!

I tried to cancel an order before it was shipped, but they wouldn't accept my cancel request and shipped it anyway. I placed the order on October 31. On November 1 I requested to cancel. The person I chatted with said they did not have the ability to cancel my order. The item was not shipped until November 3. When I received it they said it was against their policy to accept returns. Do not buy from this company. Nov 21 VidaXL has since reached out to me and issued me a full refund which was much appreciated

It's very good experience to buy products from this company. Previously they might have some bad support, but they improved a lot and giving good support in all purchases, which I dint expect. Thanks.

it is not as bad as everyone describes it, but lets see. So far i'm experiancing a satisfying cust. service regarding my issues. I ordered 2x Book cases of massive Pine wood which arrived very quickly in 4x parcels. Unfortunately in 3x of the parcels were about 1-2 faulty essential parts. I had the opportunity to inspect all packages throroughly, and honestly the wood used had some lovely patterns, and I can't say that they use low quality materials as I've readed in many in the reviews. However, I requested to return both of the products, in order to get me Acacia products. So far I've had no problems getting in touch with the cust. service, I can tell that all agents are quite helpful and some even provide exceptional service. Lets see how it goes, i'm looking for the company to update my purchase via Klarna, so I can quickly order the desired items ( I really don't want them to run out of stock, i'll be terrified) as I now have new idea to create my comfort zone and am really looking forward to it. I'm hoping for this process to go as quickly as possible because i'm going to stick to my new idea and really looking forward to realize it. Regardless of all negative reviews, i'll still give it a try here, because i've been searching for furniture with character at a decent price, and all the paths led me to this place..... At the other hand i've ordered a Desk of Mango massive wood with 4 drawers as well, it was the last one, and i'm still waiting for it, and honestly quite excited for this unique piece and can't wait to see my luck regarding its pattern. This website offers a wide range of lovely and unique articles, with a vintage touch and character that can never get old.... (i'll keep updating this review)

After research and read about company I decided to give it a try. After just three days placed the order I received the item. They processed my order and shipped very quick. I would definitely come back again in the future.