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US Cellular Rating

TrustScore 5 out of 55Reviews 9393

Last US Cellular Reviews from Trustpilot

Wade Williams
I've been with US Cellular for almost…

I've been with US Cellular for almost 20 yrs. Until recently they have always stood to their word with conversations concerning my monthly rates. I have reduced the number of lines, and it seems as though they have an amount they want to charge me monthly, and my bill is going to stay the same regardless of any changes. My service is horrible. and I have a problem dropping calls. As soon as my overpriced phone finally gets paid for, my ability to call gets worse. I have a couple more payments on my phone, and when its paid for, I'm changing carriers !

DAN S.
Poor coverage

Poor coverage. Always throttling back my data. They set up my cloud for me and didn’t include my photos so when my phone was lost I lost 2000 photos. Didn’t work right on vacation to Costa Rica when others phones worked. Customer for over 20 years and fed up.

Allan Johnson
Service gets worser every month.

Service gets worser every month. Been a customer off and on for 10 years cause they’re the only ones who get reception at my house and I live in town. Neighbors have same issues so not the phone, It works good for few months then services start slowing down after that. Internet don’t load right call’s don’t ring. Even the phones themselves stop taking a charge. My iPhone is 6 months old and it’s freezing and glitching out already. I only do prepaid cause I know their workers are worthless at anything but taking ur money. I also think it’s stupid I gotta show ID to pay bill like Y would I care if someone paid my bill? Also I notice when I leave area I can’t get cell service so how’s that “nation wide service “ Even cheap azz tracfone allows that. Guess this is the new normal to be constantly buying junk only to replace it several months later

Erin Kehl
International plan sucks

We added an international plan to allow us to access the internet and at least contact each other while in europe. Ninety percent of the time we were unable to access ce service exceot in a rate occasion or when we were connected to wifi. We then get a bill for over 200 dollars more than what we were expecting because they claim we went over our usage. We never received a notification that we were out of data on the plan we wasted 35 per line on until we got back into the US, at the end of our trip. DON'T BUY THE MONTHLY INTERNATIONAL PLAN! IT WILL NOT BE ENOUGH FOR YOUR DATA.THEY ONLY OFFERED US A 75 COURTESY CREDIT. NOT ENOUGH.

anne
they can't give you a date something…

they can't give you a date something will be ready they don't communicate with Apple to find out when and how much supply is coming in or other companies this is very hurtful to the costumers even if we haven't paid for the product, they need to call and keep calling until there is an answer and i hate it when they said it would be here in 24 to 48 hours when the store its self says nope we dont have anything in stock there needs to be better and more communication with outside recourse's so costumers feel like they're not being scammed they should have this reflect in the ordering proses online and to costumers it's not that hard to call outside rescores and bug them so the costumers are happy if we owed you money you would be up our butts wanting this it really bugs me a lot5 fix this please

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