UrbanSitter Tracking Order Status

The sitters here are mostly looking for a one time job. I’ve used several (6) sitters who answered to a full time job and each of them signed up. But by week 3 they were gone…canceling at the absolute last minute. They all rave about how professional they are but 1 refused to keep our child’s nap and eating schedule. He was6 months old and obviously needed to eat and nap at certain times. So much so I would have to leave my office (worked from home) just to instruct her to feed him or put him down. 1 sitter blatantly ignored even that..so I had to physically take my child from her and feed him. One sitter kept interrupting me while working or in meetings to ask me permission to do everything. Even when I told her when his naps were or lunch was. She just had to ask me. Oh and there was a sitter who I booked because I had to physically go into work who text me to tell me she would be late 15 min beforehand and then had a friend come over as soon as I left and while I was out sent me a video of this friend with my exhausted looking baby(I asked her to feed him as it was lunch time as soon as she arrived and get him down for a nap) ….to which I asked “who is that with my child” then when I dropped everything to go to my child I find he was starving and saw the two women had ordered take out and did not feed my child his lunch. He was so exhausted.. I feed him and he fell asleep immediately. We needed an experienced sitter who could take charge, plan the day while ensuring he ate and napped according to schedule so that we could work and it didn’t seem like they understood children under 1 are all about the schedules. And yet they all said they had this experience. It was just becoming such a nightmare we decided to do daycare fulltime. 8 months later we thought Oh! Maybe we can find someone for date nights and holidays. Maybe we would have luck. NOPE! First girl we booked canceled an hour before..then after I tried to be understanding I rebooked her for a few days later…she proceeded to negotiate with me the times…like I am booked you for the times I need you this isn’t a conversation. You either can or can’t. And if you can’t I will book someone else. It was so odd. I asked if she could watch my son 3-6pm while we work and get dinner ready and she asks if she can do it at 10am. What!? Like who are these people. It really felt like none of these people recognized that our child is a human who has parents who care for him….like this is a person who is loved deeply…I actually birthed this beautiful human and yet you’re treating him like he isn’t real and doesn’t need care or to be loved. Like it’s just about getting a money for them. With our next child we will go to a professional nanny agency where this is actually someone fulltime job with agency l/family references and proven experience

Awesome service! Needed a sitter at the last minute when an important client meeting came up and chose UrbanSitter since all the sitters are background checked. So glad I did! Samantha was very respectful and played games with the kids so I could take my call. Will definitely use again.

I feel like this app this company used to be so much better 5-6 years ago. I paid for a membership I have had NO access to at all. I have emailed support so many times looking to get my account reactivated. At this point I feel for the 3 months that I have not had access I should get a refund because I completed my background check and this is not on my part. This is TERRIBLE. If you guys need more workers answering support questions. BY ALL MEANS HIRE MORE PEOPLE. I would be happy to have a job helping as a mother on UrbanSitter and former UrbanSitter sitter for almost 5 years or more now. Please guys! This is not good.

As others note, they're automatically renewing full-rate memberships during COVID. I contacted support promptly twice that I didn't want it--they refused to issue a refund. [Update--the 3rd time a supervisor stepped in and helped! Thank you, Brittney, 4 stars] because they have good sitters, though in 5 years I've gotten as many from other sites.

I’ve been on UrbanSitter as a babysitter for over 8 years now, and my experience has been wonderful! I’ve met great families who are friends as well as clients, and support from UrbanSitter has always been there when I need it. They get back to me very quickly and have always resolved my issue. I have tried other babysitting apps, and UrbanSitter is far and away the best!