TRAEGER Tracking Order Status

Great and extremely knowledge experience with Jeremy at Home Depot on 9570 s highland dr. I have looked at many different types of griddles the 30 days. After talking and going over the features of the Traeger with Jeremy, he absolutely sold me on the Traeger Flatrock. Just two BBQ guys talking great ways to cook. Jeremy was so down to earth and honest!. What a great experience!

I bought a Silverton 620 from Costco three weeks ago. The first pork, but I tried to cook got ruined because during the night the grill automatically turned off due to a low temperature reading. Contacting Traeger support we found that the thermal couple was faulty. They overnighted a new one to me which I had to install myself. Not overly hard just time-consuming and there was a step missing. Frustrating it on a new pellet grill. I had to do a repair. So OK after a few hours I got it done. I tried another pork butt it after 17 hours never got above 150°. I talked to three different technical advisors and no one could answer that question. I was ready to send it back to Costco. But next time I was in Costco there was two representatives from Traeger and when I mentioned this problem, I immediately got possible reason for not cooking fully. It was set. It was still partially semi frozen that I hadn’t realized until talking to these two reps. so at Costco I got some ribs cooked them up and they cooked up beautifully. Every representative I talk to at Traeger was polite, considerate, and did their level best to find a solution to the pork butt not cooking. I didn’t know the time in talking to all of them. The meat was still partially frozen on one end. And the two reps who I met at Costco, almost immediately identified the potential problem. I talked to a manager at Traeger and a supervisor who ended up calling me back. I can’t say enough good things of the support that I encountered. Apart from the thermal couple needing to be replaced, which they overnighted by the way, I would 100% recommend Traeger. And because I bought it at Costco, I knew that Costco would stand behind their product 100%. This is just my experience and it’s not a rebuttal or a comment on anybody else’s experience I would buy Traeger grills, noting that I’m buying from Costco, in a heartbeat. Just my experience in my perspective!

I just bought a Timberline XL. The delivery process (I bought it online from Traeger) was a complete joke. Once it left the warehouse Traeger had no idea where it went or when it would be delivered. I ended up tracking down the shipping company and went and picked it up myself. Had to make about a dozen phone calls to finally find who was actually shipping it. Brand new and using a brand new bag of Traeger pellets, and it won’t hold a steady temperature. Set it at 250 and it fluctuates 20-30 degrees higher and 50 degrees lower. Takes almost double the time that my Green Mountain takes to smoke a brisket. If you open the lid, you’ll immediately loose 30-50 degrees. I love the settings and digital screen. Makes it really easy. If you don’t use super smoke mode, it’s pretty quiet. Lots of options to choose from, and a wide variety of recipes. Im finding that it’s really difficult to go from other smokers to a Traeger. It simply doesn’t cook as simple as the others. I would say at this point that it is well built. Took me a couple of hours with my son’s help to put it together. It came with wireless thermostats but they haven’t worked. I set them up on Bluetooth but they weren’t even close to measuring the right temp. I finally pulled them out and just used a digital thermometer.

Bought a US grill in the UK. Tried to buy additional kit from a gold dealer - what a shambles. How is Traeger deciding it’s gold distributors because the guys I order from lie about stock levels, take your money and then don’t deliver or answer call backs. Check out bbqstoreuk on Trustpilot - shocking. Basically the gig is to tell you they have stock, get you to pay up front, and then radio silence. As an accountant this is known as teeming and lading - taking money from new customers to refund dissatisfied previous customers - basically a Ponzi scheme. And Traeger award this shower a gold dealership

I bought it because it is supposed to be the best,however I have been disappointed. The controls does not control the temperature. Tried to smoke a whole chicken, and it up for 225 deg. First time it overshoot and went to 420 Then after reseting it and tried again, it went to 278 and after letting it smoke away it stopped. There was no wind. Tried it again and it did it again. Followed the troubleshooting guide but no luck. I finally gave up and used my old reliable gas grill. Now I’m here babysitting my ribs to smoke it at 225. Once again, he keeps overshooting it. It goes to 400 plus degree. I’m here,babysitting. I put on on 180 and it never goes down lower than 280. I even put it in just smoke anc the temperature never goes down.