TRAEGER – Cashback, Rebates & Rewards

Great and extremely knowledge experience with Jeremy at Home Depot on 9570 s highland dr. I have looked at many different types of griddles the 30 days. After talking and going over the features of the Traeger with Jeremy, he absolutely sold me on the Traeger Flatrock. Just two BBQ guys talking great ways to cook. Jeremy was so down to earth and honest!. What a great experience!

I bought a Silverton 620 from Costco three weeks ago. The first pork, but I tried to cook got ruined because during the night the grill automatically turned off due to a low temperature reading. Contacting Traeger support we found that the thermal couple was faulty. They overnighted a new one to me which I had to install myself. Not overly hard just time-consuming and there was a step missing. Frustrating it on a new pellet grill. I had to do a repair. So OK after a few hours I got it done. I tried another pork butt it after 17 hours never got above 150°. I talked to three different technical advisors and no one could answer that question. I was ready to send it back to Costco. But next time I was in Costco there was two representatives from Traeger and when I mentioned this problem, I immediately got possible reason for not cooking fully. It was set. It was still partially semi frozen that I hadn’t realized until talking to these two reps. so at Costco I got some ribs cooked them up and they cooked up beautifully. Every representative I talk to at Traeger was polite, considerate, and did their level best to find a solution to the pork butt not cooking. I didn’t know the time in talking to all of them. The meat was still partially frozen on one end. And the two reps who I met at Costco, almost immediately identified the potential problem. I talked to a manager at Traeger and a supervisor who ended up calling me back. I can’t say enough good things of the support that I encountered. Apart from the thermal couple needing to be replaced, which they overnighted by the way, I would 100% recommend Traeger. And because I bought it at Costco, I knew that Costco would stand behind their product 100%. This is just my experience and it’s not a rebuttal or a comment on anybody else’s experience I would buy Traeger grills, noting that I’m buying from Costco, in a heartbeat. Just my experience in my perspective!

Love my Traeger grill. Never BBQ on anything else now. Had my first one for 10 years. Just bought a new one at Costco.

Great grills

Had trouble with my grille temperature fluctuating and called customer service. They were very helpful in walking me through the troubleshooting and sent me the new parts. There was no charge for the parts or shipping. The grille works good with replacement parts.