Torgoen Tracking Order Status

UPDATE: Apparently if you leave a 2-star review on their website, they contact you. They sent me a return label for the strap I purchased. I've had a T25 GMT for over 5 years and it's been a great watch. Several months ago the silicone strap started cracking. Not surprised since it's been my daily watch for about as long as I've owned it. Went to the website but couldn't find the same black strap with black buckle. I used the site chat feature to ask about a suitable replacement. No reply but it said they'd email me. 4 months later, no email. I decided to email the service address and ask my question. 3 weeks later, no reply. I decided I'd just have to buy a different style strap for it. Went to the website and found one. In the specs it says that it will fit a T25. Strap shows up and it's too small. I'd like to buy another Torgoen, but if their policy is to just ghost their customers when they ask for help, I think I'll go somewhere else.

I’ve just bought a Torgoen T18

I haven't actually purchased a Torgoen but have wanted to for some time. I'm a Tissot guy but I am intrigued by their intriguing design. Unfortunately I just received an email from Torgoen with "outlet sale pricing." So I took a look. The sales prices were higher than they were at the end of 2020. And the sale prices were the same as regular Amazon prices. Maybe I'm overly suspicious. I'm definitely confused. I'll keep watching and waiting but my beware alarms are going off.

I own a TORGOEN watch and I love it. I wanted to replace it, but before making the purchase I had a question about the watch and options for straps/bracelets. So - I emailed. After some 3 weeks and follow up emails I have had no response. I also used their on line chat facility via their web site . Again no response. Added comments on their Facebook page. No response. Left a message on Facebook messenger after almost 2 weeks I got an apology saying someone would contact me. I’m still waiting. Nice watches let down by a complete absence of customer service . I’m now looking elsewhere. Be warned....... UPDATE April 2022 I ordered another watch. There was a problem with the order. This time the problem was resolved quickly and in a very generous way. Many thanks to Torgoen, who are once again my favourite watch company 👍

I bought a Torgoen watch braclet for my previously purchased Torgoen watch. Both watch and bracelet have performed as expected, so far. However, the company's administration leaves a lot to be desired. On their website, at the checkout, it states that for UK and France orders, VAT with be added to the purchase price, which it was. When the bracelet arrived, it had been despatched by ordinary mail, not as stated on the delivery note, FedEx. Attached to the mailing pouch was a customs declaration showing the value of the bracelet. As a result I was charged VAT again by Revenue and Customs plus an £8 fee imposed by UK post office for handling the VAT payment. The total was £17.78. I emailed Torgoen "customer service" requesting a refund of this charge and received no response. After two weeks I emailed the company again and still got response. However I did receive an invitation to review my experience which I did, pointing out the poor service, The response was to thank me for the review and send me a voucher to use against future purchases. I will not be using it.