Torgoen – Cashback, Rebates & Rewards

I purchased a T18 Torgoen watch about four years ago and while the watch has been OK I have found it impossible to get a new watch band for it. I have contacted the company twice and have had no reply. Unfortunately a watch is useless without a band.

Have emailed Torgoen Service 3 times re a faulty watch. They haven’t got the decency to reply. Will never buy from them again

UPDATE: Apparently if you leave a 2-star review on their website, they contact you. They sent me a return label for the strap I purchased. I've had a T25 GMT for over 5 years and it's been a great watch. Several months ago the silicone strap started cracking. Not surprised since it's been my daily watch for about as long as I've owned it. Went to the website but couldn't find the same black strap with black buckle. I used the site chat feature to ask about a suitable replacement. No reply but it said they'd email me. 4 months later, no email. I decided to email the service address and ask my question. 3 weeks later, no reply. I decided I'd just have to buy a different style strap for it. Went to the website and found one. In the specs it says that it will fit a T25. Strap shows up and it's too small. I'd like to buy another Torgoen, but if their policy is to just ghost their customers when they ask for help, I think I'll go somewhere else.

I bought a watch which I returned as it just seemed too big, I was informed of a refund but never actually received the money. Despite frequent emails, I'm still yet to receive the refund or a response from the company. Stay away!!!

I own a TORGOEN watch and I love it. I wanted to replace it, but before making the purchase I had a question about the watch and options for straps/bracelets. So - I emailed. After some 3 weeks and follow up emails I have had no response. I also used their on line chat facility via their web site . Again no response. Added comments on their Facebook page. No response. Left a message on Facebook messenger after almost 2 weeks I got an apology saying someone would contact me. I’m still waiting. Nice watches let down by a complete absence of customer service . I’m now looking elsewhere. Be warned....... UPDATE April 2022 I ordered another watch. There was a problem with the order. This time the problem was resolved quickly and in a very generous way. Many thanks to Torgoen, who are once again my favourite watch company 👍