Thorntons Tracking Order Status

Bought a so-called champagne chocolate "collection" which consisted of a box of champagne truffles and 2 mini bottles of bottega presecco as a gift for a freind. In the picture the chocolate box was stood upright on what I believed looked like some kind of gift box, which I assumed would be a Thorntons gift box. However, on arrival there was no gift box, the items were just separately wrapped up in manky looking scrunched up brown packaging paper and shoved in a big brown cardboard box for transporting. Also, the box of chocolates was unbelievably small, in fact it was absolutely tiny! To add insult to injury I could have bought these same items separately elsewhere at a lower price. But with the Thornton site stating the items were a "collection" I thought a "collection" would offer a classier finish. To be honest I was really disappointed. Thorntons obviously don't set the bar as high as they used to. They'res clearly no attention to detail anymore. Unfortunately I won't be purchasing from them again.

I had a problem with my order on line. Callum at Thorntons Chocolates dealt with my order in a very professional, friendly and patient manner. Thank you Callum

Although my order was shipped with an item missing, a quick call to Thornton's customer services sorted it out. The Customer Service Representative was fantastic. Callum was helpful, friendly and above all professional. He sorted this out and I have been advised that a replacement item is being shipped. Callum deserves recognition for his efforts to get this issue resolved. I suppose I could be annoyed that the order was shipped with a missing item, but the fact it was sorted quickly helps to make up or that. Mistakes happen. We're all human.

Purchased a easter egg on monday got it delivered for next day (Tuesday) no problems what so ever couldn’t be more happy with this order 10/10 definitely recommend

Visited Thorntons online to browse Easter gifts.. before I made my purchase I had a look at this Trustpilot page and it did put me off ordering. I signed up to see if the 10% code would come through and it did.. so I placed my order thinking it was risky but to my delight I received it 2 days later! Chocolates look great. So glad I purchased! Seems fine if you know what you’re looking for and enter everything in correctly.