THMotorsports Tracking Order Status

Two issues here. 1. Poor quality product from Anzo, but their customer service was very good. 2. VERY POOR Customer service from THMotorsports / Autoplicity. Yes, they'll take/receive emails; Yes, they'll take calls... Follow through is SEVERELY Lacking... COVID-19 excuse only goes so far! BLUF: Refund requested Sep 8. Refund FINALLY received, after NO LESS THAN 8 follow-up calls / emails to THMotorsports, Dec 8. This is the email I sent to THMotorsports on Sep 8... I am extremely disappointed in the production quality of this product. HISTORY: Purchased April 2020. Installed and immediately identified the RIGHT / Passenger side high-beam inoperative. I coordinated for exchange of the unit. It took almost SEVEN WEEKS to receive the replacement. With the assistance of ANZO support the replacement unit was shipped. Shortly after installation of the replacement unit, the LOW beam on it began to flicker and ultimately dimmed to approximately 25% output. I coordinated replacement of the REPLACEMENT unit. Because ANZO can only ship in pairs, I sent a "core charge" payment to ANZO, until they received my return, which was their NEW LEFT side and my bad right side. Just like the 1st replacement unit, on the passenger side, the low beam on my NOW THIRD passenger side assembly has begun to flicker. So yes... I've gone through THREE assemblies on the passenger side. Ironically, the driver's side has NOT had an issue! THE GOOD NEWS IS, I believe I have determined what the cause is! The unit functioned properly until I drove through an automatic car wash!!! I believe that the assemblies are NOT being properly sealed during production and subsequently moisture is entering the housing and causing havoc with the electronics! I am requesting a refund of the $625 purchase price to my PayPal account.

Knowledgeable service representatives, and great quality products.

A "tech support guy" I spoke with was a bit obnoxious.

Gave me a great price on my item. I had to call to get my tracking number.

Very good personal customer service. Had a few hiccups with an order but they resolve the issue relatively quickly. Issue was likely with shipment from a manufacturer. Wait times for orders can be slightly lengthy as they can come from abroad (European manufacturers) or straight from manufacturers, but if you're not in a huge hurry and prefer some of the lowest prices online, this is definitely a great way to go. Very good selection of performance specific products. 2 orders already and I will definitely be ordering again.