The Hartford Tracking Order Status

Short term disability. faxed paperwork for my provider to fill out but it didn't go through. They did not notify me. Then they emailed the paperwork to my privet but spelled the email wrong, never notified me that it didn't go through. Now every time I contact them to check on my claim, it's a different story every time!? No communication and all you hear are different excuses EVERY TIME YOU CALL.

Once you are no longer with the company that you worked for Hartford locks you out of the portal, even though you still have to submit paperwork and they will continue to pay the claim. From that point on you have to call for EVERYTHING. Was told it's because the company that hired them pays for portal access. I would think it would be more cost effective for Hartford to give portal access than to pay their reps to take all those phone calls. It's very frustrating to have to wait on a rep to call me to let me know if claim extension has been approved or denied or they need additional info. I was able to see all that on the portal before access was cut off. I have also been bounced around, being constantly assigned to new reps, all of which seem to do things a little bit different. Over-all not a great experience lately.

With company the past 2 years. Auto and HO. Discussing Auto today. No claims, great driving record and minimal driving exposure. Retired, yet premiums continue to increase. WHY? Oh, I was told older drivers have lower exposure when I purchased. Yeah, AARP, not concerned about gouging good drivers! Hers an example, premium was 492.00, renewal 628.00. Something is truly wrong. I made a bad decision going with The Hartford.

First, could not find anywhere to write a review on Hartford website even tho they list reviews there. Secondly, the TrueLane app is a joke. I keep getting dinged for excessive acceleration which absolutely cannot be cuz my car goes from 0-60 in an hour and a half. Hard cornering, hard braking...all stuff I don't even come close to doing. Once in a while I'll hard brake for a yellow light but come on. Thirdly, my premium has nearly doubled in a year and a half. That's with the supposed AARP discount and an 18% discount for good driving thru the app that keeps dinging me for stuff I don't do. And fourth, there is no break down on their bill of what you are paying so I'm not sure I even got the discounts I was supposed to get. I will renew with a different company in April that is $100 less. But honestly, I expect my premium will do nothing but go up with them, too and their app probably has the same software.

My father insured his business though The Hartford. I am not sure how the customer service was, as he went through a broker. And I do not know how the claims process was, because I was not involved. What I do know, is that when he passed away, it was on me to close down his business. So, before the end of the calendar year, with premiums paid in full, I contacted both The Hartford, and the insurance broker. I informed them of his passing, the closure of the business, and requested the end of the coverage. I even provided them with a copy of the death certificate. So, how did I keep getting billed for premiums? I repeated contacted The Hartford and the brokers, and the brokers assured me that The Hartford was aware, and that I should ignore the bills. They will work it out ... So, why am I getting mail from a collection agency? I am a business owner. I have a lot of insurance. Is any of it with The Hartford? Of course not. Does this story make you question their competence? It dopes for me.