The Futon Shop Tracking Order Status

I absolutely thrilled with my purchase from this company! The latex mattress is incredibly comfortable, providing just the right amount of support and bounce. Pairing it with the organic mattress cover was a brilliant decision, as it enhances the sleeping experience even further. But what truly sets this company apart is their exceptional customer service. From the moment I placed my order to the prompt delivery and beyond, they were incredibly attentive and helpful every step of the way. Overall, I couldn't be happier with my purchase and the wonderful experience I had with this company. Five stars all around! Jason

The carrier lost my parcel Spoke to the very efficient and courteous Nicola at Futon. Took my details; promised to look into it and call me back - which she did. Confirmed the carrier had lost the parcel and immediately arranged a replacement to be sent Thank you Nicola. It was good to speak to a real person for a change. How a company deals with a problem say a lot about them - you did well

We bought the narrow chest of drawers, which looked great in the Cambridge shop. The self-assembly process is fiendishly complicated and the instructions (diagrams only) are hard to understand. We are two reasonably competent people and were very careful when doing the assembly, but it took much longer that the 50-60 minutes claimed and by the end of it we have a cracked lid and the runner of one of the drawers has come off.

This is a great company! Very quick response when we called, with a knowledgable staff who advised us well. The shipping was fast and efficient, and we were super happy with our futon mattress when it arrived. It is one of the nicest and comfiest futons we have owned! We will be ordering another one in the spring for sure.

Didn't tell me futon cushion needed electric air pump, then said they didn't have to tell me it did, then they also said they do not sell air pumps. Fat lot of good that customer service was! Never using them again!