The Futon Shop – Cashback, Rebates & Rewards

I absolutely thrilled with my purchase from this company! The latex mattress is incredibly comfortable, providing just the right amount of support and bounce. Pairing it with the organic mattress cover was a brilliant decision, as it enhances the sleeping experience even further. But what truly sets this company apart is their exceptional customer service. From the moment I placed my order to the prompt delivery and beyond, they were incredibly attentive and helpful every step of the way. Overall, I couldn't be happier with my purchase and the wonderful experience I had with this company. Five stars all around! Jason

The carrier lost my parcel Spoke to the very efficient and courteous Nicola at Futon. Took my details; promised to look into it and call me back - which she did. Confirmed the carrier had lost the parcel and immediately arranged a replacement to be sent Thank you Nicola. It was good to speak to a real person for a change. How a company deals with a problem say a lot about them - you did well

This is a great company! Very quick response when we called, with a knowledgable staff who advised us well. The shipping was fast and efficient, and we were super happy with our futon mattress when it arrived. It is one of the nicest and comfiest futons we have owned! We will be ordering another one in the spring for sure.

Excellent customer service, and a terrific natural product. Burt Bún (in the SF showroom) kindly helped me understand the diversity of natural & organic fiber/latex options - many of which are easily customized there on site, where the mattresses are made. Burt guided me to an ideal mattress; and I look forward to putting a 2nd Futon Shop mattress in my guest room. Thanks, Burt!

I read other reviews and shocked people are having so much problems. one thing that i see that isn't great and true is the return policy but my first time there was yesterday and had great service from Burt in sf location. he helped me and my fiancé choose informed choices on material for are products and made us separate pillows to fit our own needs. highly recommended