The Black Tux Tracking Order Status

Wear an undershirt. Whatever they treated the longsleeve dress shirt with made my body break out in a rash. I'm 35 I've never had a rash like that before in my entire life, so they must've hit it with some serious chemicals... BTW the date was 3/8/2025 perhaps they'll change the cleaning solution in the future (lets hope)

My wedding was 10/05/25 and I got the Plum Shawl Set from them. I gave The Black Tux a 4 out 5 because the fit of the jacket, pants, and white long-sleeve shirt was excellent, and both in-person and online customer service were outstanding. The delivery was also punctual, ensuring everything arrived as expected. However, I deducted one point because the latch used to tighten the pants was somewhat flimsy and broke off on the wedding day before the ceremony, which was an inconvenience. Despite this issue, my overall experience was highly positive.

Everything was going smoothly until I had to return my order. I shipped the replacement pair of pants back in the same box as the initial order because the replacement box didn't come with a return shipping label. At this point they have sent three emails to me warning me that they did not receive that pair of pants, and I am being charged the full price for those pants. I have tried twice to contact them through their help system online, and I am currently on hold on the phone for 12+ minutes now and have not yet been able to talk with a living person. Customer service sucks, and a company this "good" should've been able to handle this return correctly on their end right from the start. Really hoping I can get this resolved so I don't get stuck with a $50 bill for pants I already returned to them.

My sizing is a little haphazard and OTR suits don't work and I don't need one often enough to buy. The Black Tux helped size me up, get a suit in time for two weddings and adjusted their standard timelines for a good return. Suits looked great, felt great, and pricing on point. Highly recommend.

The fit is not remotely close. I followed instructions for setting everything up and did a fitting a month ago. Received my suit yesterday right on schedule. The jacket sleeves are 3" too long. That's a big error that makes me wonder if they shipped the wrong jacket by mistake. Maybe it's a long since I'm typically a regular. I've ordered another jacket replacement but who knows if the adjustment I put in the replacement order will be correct since I don't know which jacket they actually shipped the first time. I guess we'll find out. This is not how it should work for a company that is in the business to make an important event less stressful. **Update since initial review - I received the replacement jacket within 2 days with sleeves shortened to my specifications. I did not choose rush shipping so the very quick turnaround is appreciated.. I also appreciate the contact information included in the response to my initial review. To clarify, I had a live personal fitting at a BT location prior to getting my initial suit.