Talbots Tracking Order Status

I have been a loyal customer of Talbots for 20 plus years. I used to order alot online knowing if the clothes didn’t fit I could take them back to my local store. The ladies in this store were outstanding! Unfortunately my local store closed. After reading return policy for items returned by mail I was like NO WAY!! Said it would take a minimum of 2 months for the refund, they don’t give you 2 months to pay. Now I drive 30 miles to the closet store to return my items. Again, the ladies in this store are great. Since COVID I have become very disappointed in the quality of clothing. I am finding little tiny holes in my tops after a couple of washings. I was told my seatbelt was causing this or possibly standing up against a counter. That is crap! The clothes are way too expensive to get holes only after a couple of wears. I guess it is time for me to find another retailer that provide the fit I am looking and that will provide quality clothing. I will miss Talbots but can’t continue throw away money on poor quality clothing.

A few months ago, I bought a jacket, size ‘m’ petite, at Talbots in Market Mall. I liked it, but felt that it was a bit skimpy since I am not a petite woman. Wanted to exchange it for a regular size, but couldn’t find a receipt. The jacket was sitting in my closet with a tag still attached. Yesterday, I was in the store and saw the same jacket in a regular size, tried it and liked it more. Was lucky enough to run into a sales person Ese and explained her my situation. She found out that I purchased the jacket in February, and even though it was more than 60 days since my purchase, (longer than the company policy allows for exchanges and returns) she asked the manager and got a permission to exchange it for me. I went home to pick up the jacket and Ese completed the transaction! She was so pleasant and went an extra mile to satisfy a customer! I am also very grateful to her manager that I didn’t even see. Both of them understood the importance of having a satisfied customer! They made my day!

I placed an order and paid $8.95 for regular shipping and one week later my item is still in transit. I live in an area with one day Amazon delivery so it’s not my location causing delays. Talbots use USPS for delivery. Moreover it took 2 business days for Talbots to even ship my item. Don’t order from Talbots if you would like your item in a reasonable period of time. You can pay extra for expedited shipping. In contrast, I ordered yesterday from another clothing company and with free shipping my item will be delivered today via UPS.

I love this store. The merchandise is always excellent quality. It is very classy, contemporary and timeless. My favorite location is Edmondson Rd. The ladies there go out of their way to assist and accommodate me. Regardless, of the sales person they all know my sizes and my preferences. All of them are always make me feel welcome. They are all cheerful and delightful and more than willing to help. The store including the dressing rooms is always well stocked, neat and well maintained. It is always a great experience to shop at this Talbots location. Thank you, ladies and happy 2024!

I love Talbots clothing and accessories but their customer service sucks. Placed an order on Nov 27th to give as a gift (on Dec 14). Received 2 of the 3 items but the 3rd item goes with the others. Last shipment update was Dec 5 (today is the 10th!)! Called and the rude service rep said the only option I have is to reorder and hope I get that order on time but they cannot give me a refund for the missing order until December 19th! You best believe if I don't get it, I will be calling. I purchased the item all over again and still may not get it in time. The online chat is useless. At this moment I am contemplating taking the other items back and purchasing a gift somewhere else. If I don't get the item by this Wed that is exactly what I will do!