Speck Tracking Order Status

Complete worst company to try to deal with. Refused my warranty claim on a 90 day old case and told me sorry we don’t cover the buttons not working any longer. For some reason the buttons are very hard to press and do not operate as they should. “ Buttons being hard for you to press is unfortunately not a Defect or Damage to be covered under Warranty for replacement. Malfunction of the item does apply for the warranty. As for now this claim had been denied.”

I submitted a warranty claim as I purchased a case from AT&T and it arrived warped . AT&T refused to accept the return so I tried to get it replaced via specks warranty. They asked for my information and everything….then turn around and say to talk to AT&T instead. I’ve dealt with both tech21 and otterbox’s warranty service and it was no where near this difficult. UPDATE: So speck got back to me, asked for the invoice copy, and shipping address (again), and approved my warranty, I was able to get my replacement case a couple days later.

Meh. I had very few choices for iPhone cases at the store. This clear case looks sturdy but came with two visible scratches on the plastic straight out of the box. Also seems overpriced compared to competition.

The products are good, but their customer service and policies: not so much. I ordered a phone case during a sale, but hadn’t realized I accidentally ordered my phone’s “max” size of the case, when I have a smaller phone. By the time I received the case around a week later, the sale had ended. I reached out to customer service to ask if I could arrange an exchange to get the smaller case at the sale price (both cases cost & were on sale for the same price), but was told the only option I had was to pay for the return and buy the smaller case at the full price. Next time I’ll just order the case from Amazon.

Two orders. Returned more expensive order. But was refunded lower priced order. Speck didn’t honor the discount. Feel cheated. ** update ** Customer service addressed my concern. Speck has both great product and customer service,