Southwest Airlines Tracking Order Status

The 1135 Southwest flight from Cancun ti Atlanta was significantly delayed. Fortunately we were met with an understanding, courteous, and professional crew of flight attendants that served us with polite responses to the delays, emphathtic engagement about the delays, and went beyond the call of duty to provide updates about connecting flights that were on time, gone, or delayed. The fact that they even provided instructions to assist the passengers with missed connections was just an amazing act of kindness. Some customers were very rude about the delays and but your team of flight attendants met their negativity with professional grace and positivity while explaining the delays to the best if their abilitity. The level of humor, engagement, quality service, professionalism, and empathy was wonderful. Please celebrate and congratulate the following crew for an AMAZING job done: Celestine Armstead, Derric Allen Rogers, and Phillip Jefferey Sorel! Please donʼt forget the pilot team as well: Captain Leon Boyd Newman Jr. and Flight Officer Christian Winford Barnes! Thanks again for an excellent job done in the mist of a difficult situation that was out of their control. I Love Southwest!

Southwest Airlines is the best airline. We recently experienced a maintenance issue during one of our connecting flights. However, the Southwest staff handled the situation with exceptional professionalism and provided us with an alternate plane. To our surprise, we received an email this morning informing us that they would be sending a voucher as a gesture of goodwill for the inconvenience, without us even having to request it. This is a prime example of how a business should operate. I am grateful that I chose Southwest Airlines and will continue to choose them in the future because they truly deserve it.

The flight from Pittsburgh to Phoenix was beautiful and have no complaints there. But at Sky Harbor airport at Baggage Claim my suitcase is purple and it's a plastic one with a pink name tag. Also the zipper that you can open to expand doesn't zip all the way. So I saw my suitcase and grabbed it bc of those identifiers. About 20 minutes later southwest representative calls me and said I had the wrong suitcase and of course I was so embarrassed and my step dad takes me back to the airport we were 20 minutes away. I get there and was apologizing a lot. The one Southwest employee a black woman went off on me and I was blown away. It was uncalled for and she was about to be recorded. So then I explained to the male employee what through me off and he agreed when be looked at the suitcases side by side that zipper was like mine and the pink tag like mine Yes I should have looked at my name and I learned a lesson from it. And the person who the suitcase belong to was so ignorant I understood she was upset I would be also. However when I'm apologizing and I legit felt bad the least she could have done was acknowledge that. And your employee yelling at me in front of people was the most disgusting way to treat people in that line of work. I'm 52 yrs old and worked in customer service my adult life and I have never treated anyone like that. I could give her a pass if i was ignorant to her. It's not like I was in the plane to another state I was 20 minutes away and I never touched the suitcase from putting it in the car. I landed at 7:05 pm from Pittsburgh to Sky harbor on Flight 3466. My name is Michelle Strachan and the black woman who is a southwest employee that yelled at me like a child in front of people should be dealt with because she will cause that airline more problems without a doubt. And it was a honest mistake that I felt bad about and please pay attention when a customer goes through something like that and is it in your policy to Tell your employees to yell at another adult who is not being disrespectful at all that it's acceptable that they act that way. I didn't record her but I almost did and it would have big a huge headache for your damage control team.

I would like to take out this time to thank Michele Peebles for being so diligent and calling my family back in regards to my mom‘s walker that she left at the airport the service was outstanding, and hopefully this reaches the right individual to give her her recognition of representing the company very well. This just goes to show they’re still good people out there and we definitely appreciate your services. Hopefully you have a great and bless day and thanks once again for being who you are a genuine kindhearted person we wish you all the best and keep doing what you’re doing and that’s being great

I have almost always had great experience with Southwest Airlines. Great rewards program. Good flight experiences (except for weather delays that affect all airlines). Lack of extra fees for flight changes and baggage. Friendly staff. A couple of caveats: They never seem to have direct flights to anywhere I want to go. The Internet is often down. Business select doesn't offer much if you don't want a free drink. Early boarding (low A's) doesn't mean as much if there are so many preboarders.