Southwest Airlines – Cashback, Rebates & Rewards

The 1135 Southwest flight from Cancun ti Atlanta was significantly delayed. Fortunately we were met with an understanding, courteous, and professional crew of flight attendants that served us with polite responses to the delays, emphathtic engagement about the delays, and went beyond the call of duty to provide updates about connecting flights that were on time, gone, or delayed. The fact that they even provided instructions to assist the passengers with missed connections was just an amazing act of kindness. Some customers were very rude about the delays and but your team of flight attendants met their negativity with professional grace and positivity while explaining the delays to the best if their abilitity. The level of humor, engagement, quality service, professionalism, and empathy was wonderful. Please celebrate and congratulate the following crew for an AMAZING job done: Celestine Armstead, Derric Allen Rogers, and Phillip Jefferey Sorel! Please donʼt forget the pilot team as well: Captain Leon Boyd Newman Jr. and Flight Officer Christian Winford Barnes! Thanks again for an excellent job done in the mist of a difficult situation that was out of their control. I Love Southwest!

Southwest Airlines is the best airline. We recently experienced a maintenance issue during one of our connecting flights. However, the Southwest staff handled the situation with exceptional professionalism and provided us with an alternate plane. To our surprise, we received an email this morning informing us that they would be sending a voucher as a gesture of goodwill for the inconvenience, without us even having to request it. This is a prime example of how a business should operate. I am grateful that I chose Southwest Airlines and will continue to choose them in the future because they truly deserve it.

I would like to take out this time to thank Michele Peebles for being so diligent and calling my family back in regards to my mom‘s walker that she left at the airport the service was outstanding, and hopefully this reaches the right individual to give her her recognition of representing the company very well. This just goes to show they’re still good people out there and we definitely appreciate your services. Hopefully you have a great and bless day and thanks once again for being who you are a genuine kindhearted person we wish you all the best and keep doing what you’re doing and that’s being great

I have almost always had great experience with Southwest Airlines. Great rewards program. Good flight experiences (except for weather delays that affect all airlines). Lack of extra fees for flight changes and baggage. Friendly staff. A couple of caveats: They never seem to have direct flights to anywhere I want to go. The Internet is often down. Business select doesn't offer much if you don't want a free drink. Early boarding (low A's) doesn't mean as much if there are so many preboarders.

This airline is quite straightforward, you know what you will pay and there are no hidden fees. Plus the 2 checked in luggage pieces are an advantage