Smythson Tracking Order Status

High quality and craftsmanship that one would expect from a leather goods store in the UK. From stitching, durable colors, rugged functionality to being very nice to touch and offering classic designs - Smythson stands apart from all others in the space. I've been a customer for close to a decade. Customer service is efficient, friendly and helpful. Katie Rich in particular has been a pleasure to deal with.

Order yesterday. Received today. The box was way to big for the item but that was okay. Lots of tape to keeper shut during transit. I used express delivery to receive it in one day. Had no problems. Items are shipped from Italy. Quality of the notebooks are top notch for fountain pens. For gel pens it’s a bit tricky and smudgy depending on the ink. Overall really pleased and had no negative experience what so ever.

I have bought notebooks online for a number of years, also have key rings and a card holder. All top quality products, they are a treat to own and use, customer service has always been great for me. I can’t imagine not being a customer of Smythson!

When one buys a product on the internet there is always a sense of jeopardy, so when one purchases from a company with pedigree and huge price tags there is a sense of expectance that there is more of a chance that things will go well. This is why I am particularly disappointed with Smythson. Their products are top quality as are the prices but the service they provide is awful. I bought a diary and had no comms and no diary. I phoned what sounded like someones kitchen initially and got told that the order was 'stuck' and it would be sent asap. A few more days and no confirmatory email and I rang a again (a very pleasant, charming and helpful lady to be fair) but once again there was a problem that the order hadn't gone through and it would be sent asap. This really isn't good enough for a brand of this quality - other wise I could have gone anywhere. Then had a drama with DHL - but that is something else. Not impressed - disappointed!

My go to for personalised presents. Many thanks to Jack on their team for taking care of a tricky order.