Smythson – Cashback, Rebates & Rewards

High quality and craftsmanship that one would expect from a leather goods store in the UK. From stitching, durable colors, rugged functionality to being very nice to touch and offering classic designs - Smythson stands apart from all others in the space. I've been a customer for close to a decade. Customer service is efficient, friendly and helpful. Katie Rich in particular has been a pleasure to deal with.

Order yesterday. Received today. The box was way to big for the item but that was okay. Lots of tape to keeper shut during transit. I used express delivery to receive it in one day. Had no problems. Items are shipped from Italy. Quality of the notebooks are top notch for fountain pens. For gel pens it’s a bit tricky and smudgy depending on the ink. Overall really pleased and had no negative experience what so ever.

I have bought notebooks online for a number of years, also have key rings and a card holder. All top quality products, they are a treat to own and use, customer service has always been great for me. I can’t imagine not being a customer of Smythson!

My go to for personalised presents. Many thanks to Jack on their team for taking care of a tricky order.

Chihiro of Smythson - Bicester Village is the definition of customer service. Browsed their items through their WhatsApp catalogue and found the Business bag I wanted. Sent a text to check of its availability and the lovely Chihiro responded back to me in the morning, confirmed that they have it and she’s going to put it away for me. Arrived almost 6pm due to train delays from London. When I got to the store, I asked one of the staff about the business bag and she said that they don’t have it. Thankfully, I have Chihiro’s message so the lady went to the back stores and took out the bag for me. It was so gorgeous, both in pictures and in reality. I met Chihiro and she served me, checking if I needed any help, she was just so attentive without being annoying (if you know what I mean) Thank you very much Chihiro.. You’re my Smythson hero! Absolutely recommend Smythson in Bicester village not only because of their superior quality leather goods but also for the really good value outlet price.