SkinCeuticals Tracking Order Status

Edit: The company finally contacted about the claimed to be missing return and offered refund. I’ve adjusted the rating from one star to three. Do not buy from their website! I returned two products and they claimed they only received one and refunded only one product. They said they would open an investigation and would let me know but that’s the end of it, never heard from them again! I should read the reviews here first before I ordered. This company is a thief!

Ho effettuato due ordini e mi sono arrivati correttamente e rapidamente . I prodotti sono ottimi , costano,ma fanno davvero la differenza Io ho provato il siero con l’acido ferulico (pelle più luminosa meno discromie), il siero multi glycan (rimpolpa )e il contorno occhi advanced eye (lo uso da poco posso dire che idrata bene al momento ). La texture è davvero bella , non hanno profumo e l’effetto con l’utilizzo costante si vede

I've been using SkinCeuticals products for a while and overall I'm quite satisfied. However, there are few areas where I feel they could improve. The quality of the products is good, but they can be quite EXPENSIVE. Also, the range of products could be more extensive to better meet individual needs. Nevertheless, I would still recommend SkinCeuticals to others.

Works for my friend but not for me, my face get a some red bumps though its gone within 1-2 days,

Love the products and they come recommended by my aestethician. So I wrote 4 glowing product reviews with 5 star ratings..One review contained a mention of some initial burning sensation around the eyes. For some inexplicable reason they rejected all 4 reviews. I was sent opaque emails saying they were moderated and did not fit the bill:   " ... Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!   Submit something new   Thanks again, SkinCeuticals ..."   My review was this: Great products, goodbye 40+ years of prescriptions. This new regime (Triple Lipid, Silymarin CF, Retinol 0.5) has eliminated by skin problems and left skin looking great without makeup foundation and concealers - despite frequent bad habits (stress, chocolate, little sleep, not enough hydration). I have put aside all my old prescription creams for eczema and rosacea. After I saw these messages, I got on the chat but did not get anywhere. This type of censoring has never happened to me before anywhere and now I doubt that the online reviews at SkinCeuticals can be trusted. If they reject a 5 star review just imagine what happens with one or two star reviews?? I thought moderation was there to remove typos/ cut down length, sensor bots and hatespeech, not to reject entire reviews? In the chat I was told to call a number but I asked them to contact me instead to explain themselves. I personally spent around $2,300 on their products over the past 3 months if you add the SkinCeuticals products I bought at my spa! And I signed up for repeat orders. Going forward, I will likely buy from my spa instead. And as soon as a comparable brand is recommended, I will switch.