CUUP Tracking Order Status

Terrible customer service. This company takes no accountability for their own errors in orders placed. They do not allow you to cancel orders and do not provide any kind of purchase confirmation or shipping information. When I spoke with someone regarding this, the company took no accountability. Very shady. I loved their lingerie but cannot purchase from this company again due to this terrible experience.

I was excited to try Cuup because of their focus on better sizing and natural designs. While the bras look great, the fit wasn’t as comfortable as I hoped, and they lacked the support I needed for everyday wear. For the price, I expected more. It’s a nice idea, but it didn’t work for me.

I've shopped at Cuup since 2022 and the shopping experience and customer service have deteriorated since the company was absorbed into a conglomerate. I love the styles of the bras, but apparently the hooks start falling off before a year has passed (what else can you expect from China-made products). I reached out to customer service and they were unwilling to help or stand by their product since the 60-day window had passed. I hate when a customer service rep quotes legal policies when the quality of the product does not stand up to expectations. So buy with caution. Your bra investment may not last long. And in this economy, that may be a dealbreaker.

As it was on sale I decided to try the plunge model. Very disappointed. The band is too tight and the cup is far from true to size, it’s at least a cup size smaller than it should be and I’m spilling out of it. And the return policy? Yeah, I can either have an e-gift card or pay an additional $10 and change to send it back, so all the postage adds up to the price of the bra! Easier - and cheaper - to just shove it in the bottom of a drawer. Never buying from them again. So many better options out there.

Finally, a bra in my size. If I had one nitpick, it would be that they could offer more styles with more coverage. Pretty nice bra so far.