Shokz Tracking Order Status

Awful customer service. Expensive product bought as a gift. Needed to return which is an ordeal. No way to start a return online, needed to wait 4 days for an email enquiry. Company will not provide a QR code to simplify the returns process. Whole thing has taken 10 days and I still need to find a way to print the return label. I will be avoiding in future.

Had a great experience. The customer support team were very helpful. The Open fit headphones are one of the best open ear buds you’ll get.

Decent product, but why does it need its own special charger? Why can’t they use the same C-type charging port that the rest of the world uses? It’s always a pain in the ass because I’m not gonna carry the special cord with me everywhere I go.

Had an issue with the charging of the open fit air headphones. Submitted a warranty claim and within two weeks i have a new set of headphones. Very impressed with after sale service and how the company backs the quality of their products.

I have owned 5 Shokz headphones, four pairs of OpenRun and one pair of OpenFit headphones. Their bone and air conduction headphones are high quality and back up by a 2-year warranty, which is what is required by law in the EU but that, unlike Shokz, many manufacturers ignore. My first pair of OpenRun, after a year, developed a malfunction with the volume buttons and got replaced by Shokz. I then broke the wire of my second pair accidentally and replaced them. It goes without saying I did not attempt to have them replaced through warranty as good customer service should never be abused. I never had an issue with these two pairs of OpenRun. The ear hook of my OpenFit broke after a year through normal use so I did activate the warranty and also got a replacement through Shokz customer service. I see a lot of negative reviews but my experience has been 100% positive, at least so far. My only complaint about Shokz is their offering: the OpenRun Pro and OpenRun Pro 2 only offer IP55 water protection which I don't find sufficiently good for extensive use in the big outdoors. Their OpenRun have an IP67 but shorter battery runtimes. I really wish they offered an IP67 pair of bone conduction headphones with supreme battery performance: they would be ideal for long-distance hiking, back-packing as well as multi-day ultra running.