Shark Clean Tracking Order Status

Returned two items ordered and was refunded for one item only. Have been fighting with them to get a refund for the other item for 3 weeks. All items were returned in one box. Just get emails bouncing me around departments with no solution.

They're help desk person at level 1 (afer Bot) was no more knowledgeable than the Bot. Escalation to level 2 was only slightly better. Call back was 24 hours later. Escalation to level 3 still no resolve. Level 2 and 3 required access to my camera to video the robot vacuum. This is a very invasive process. 5 days and still no resolution. Awful support.

3 weeks after purchasing, multiple calls, emails, and chasing them up and it has still not been sent out/delivered. Nor will they cancel the order and refund. Do not buy direct from the company.

Terrible customer service. Placed an order and it took a week before it was even packed. They give you a tracking number that is useless because they haven't even packed your order! Will never purchase from them again.

Fast and efficient customer service They resolved ny problem as soon as possible. I would always purchase a shark vacuum as the customer service is always on point!