Shark Clean – Cashback, Rebates & Rewards

They're help desk person at level 1 (afer Bot) was no more knowledgeable than the Bot. Escalation to level 2 was only slightly better. Call back was 24 hours later. Escalation to level 3 still no resolve. Level 2 and 3 required access to my camera to video the robot vacuum. This is a very invasive process. 5 days and still no resolution. Awful support.

3 weeks after purchasing, multiple calls, emails, and chasing them up and it has still not been sent out/delivered. Nor will they cancel the order and refund. Do not buy direct from the company.

Terrible customer service. Placed an order and it took a week before it was even packed. They give you a tracking number that is useless because they haven't even packed your order! Will never purchase from them again.

I took up an offer in the Daily express for a Ninja Woodfire BBQ with free cover and stand. I received the BBQ but the free cover and stand were missing. Ninja are refusing to honour their offer. I have purchased many items from Ninja (and Shark) previously and if this is the way they treat customers then I will be purchasing different brands from now on.

Fast and efficient customer service They resolved ny problem as soon as possible. I would always purchase a shark vacuum as the customer service is always on point!