Seidio Tracking Order Status

Love these case..have bought one for each of my last 3 updates..waiting for the S20 Ultra.

Update of the following review: After I faxed this review to the company president, the situation was corrected within 30 minutes, with a notification that the item in question was to be shipped, with a follow on message that it had. I applaud the company for their immediate action in taking care of the situation. As mentioned in my review, Seidio makes very good products, which I would recommend to anyone. I would suggest that anyone ordering from Seidio be careful when ordering on line and verify any promotions appear on the checkout screen. ----------------------------------------------------------------------- SEIDIO, Inc. - An example of an asinine company policy, poor customer service, and me being anal about poor customer service. This is prime example of how a company that produces a good product can destroy customer loyalty and lose business over following a rigid policy that doesn't put the customer first, especially when it involves very little money or effort, in this case, it was over $5! While some of you may wonder why I would bother with fooling with a situation that involved such a trivial amount of money ($5), one of my pet peeves is companies that implement practices that abide by a rigid policy that doesn't give an employee the discretion to make a decision to keep a customer happy, in particular when the monetary implications are trivial and the facts that support an exemption are so clear. In this situation where I was ordering a new product online from Seidio, the Samsung Note 8 case that was made available last Friday, they offered a promotion with the case purchase of a screen protector for free. The primary option and order entry panel required the entry of the promo code for the free screen protector, which I entered and would assume would be carried over to the order processing panel. Well, when I went to the checkout and billing page, I assumed (obviously wrong) that the promo code would trigger the inclusion of the promotion on the order, which I came to find when I got the email order confirmation was not included on the receipt and order authorization. Given I wanted to get a second case for Joann's new Note 8 as well, I decided to order another one on Sunday. Low and behold, when I went through the same order procedure, I found out that the promo code needed to be entered a second time at checkout. I subsequently cancelled that transaction and emailed Seidio via their customer service email account on Sunday that the promo code was not carried over to the checkout for the item and not included in my original order, and requested that they include the free promo screen protector. I got an email this morning confirming the shipment of only the Note 8 case, and no screen protector. I spent considerable time this morning using their chat facility and got the response, after a back and forth for 15 minutes, that they would send the free screen protector but would charge $5 to ship it (there was no extra shipping cost if it had been included in the order, which I had assumed was in the order). After a phone call to their customer service center and talking to a service rep and then his manager, I got the same answer. Since I had not entered the promo code on the check out screen (even though I had done so the order specification panel) It is company policy to charge shipping on the free item. I can understand that position as a general rule, but in this case when they had my email mentioning the problem prior to shipment and within a day of ordering the item, the fact that they would not waive the $5 shipping charge is absurd. Now when I get the shipment, I will return it, they will have to restock it, and give me a credit, less any restocking fees that they deem appropriate. Regardless of the cost for the time they took this morning responding to my request, the cost to issue me a RMA, the cost to receive and log the return, the cost to restock the item, and finally the cost to issue me a credit, this company, Seidio, Inc., decided to hassle me over a simple $5 charge, Any reputable company with common sense would make an exemption from general company protocol.to waive this trivial fee. My successful career in sales and marketing management with a very large corporation centered around empowering my employees to make common sense judgements and exemptions unique to a customer request, within the general guidelines of the company. This Seidio situation was an example of the absurdity of a company not empowering their employees to make a simple and straight forward exemption to a general policy.

I ordered a Dilex Combo case in Amethyst for my Droid X2 nearly three months ago and just got an email two days ago explaining that my order was being cancelled because the product had been on back order for so long. If my phone is so out-of-date (it is less than four years old, so old for a smart phone but not ancient as far as phones go) that a case listed on SeidioOnline could not be obtained to fill my order, then it should not have been listed on the site. I contacted the customer service a couple of times over the three months I waited, and they were unwilling to even give me an ETA for when my order would be filled. I am sure my experience would have been marvelous if I had gotten an in-stock case, but nonetheless my experience was what it was.

The holster bracket and clip broke didn't even have it for 5 months very disappointed.

I am a loyal repeat customer that buys the Seidio combos for all of my companies cell phones. They are durable and don't break like the others I have had before. We had one clip break (grabbed by the seat) and Seidio replaced it at no charge without any argument. I have recommended Seidio to my friends, many of whom have purchased them, and all of whom have been happy with the product!!