Sandals Tracking Order Status

This is the forth sandals we stayed at and I must say this was the poorest one. Food was terrible and always served cold, staff makes you feel that you are a inconvenience being there. You wait in line a long time to get a table in the restaurants even though there are not lines they look at you and walk bye the empty table hoping you will go away. They are short on material such as bedding wash cloths. I waited 15 to 20 Min for a spare room key only to be told sorry we have none . This Is not a 5 star resort. I complained to melaine the guest relation manager who listens well and a excellent person for the hotel to improve on if the listen to her They offered Me 3000 points which is 125 USd with a release to sign that I will not tell anything 3rd parties. Keep your money I would rather tell future guest to ward them off. Resort is beautiful and laid out nice dive crew is excellent. Most dives sites were dead few fish and lots of wrecks to dive in the outside only. Save your Money and go to saint Lucas which is a outstanding sandals resort

Our party of 4 as a return to Sandals but 1st for Bahamas was so disappointing on rooms, food, drinks and that Sandals seems to be the level what we expect only if you upgrade to butler service. Which for what we spent we would never upgrade for what use to be all included. Sad but true never going back

Sandals MoBay is like coming home. I've been going there on and off for 19 years now. And this trip was just as amazing as all the others. A big shout out to our butlers Carlene and Palmer. They really do make the holiday special. Also, Roslyn on the front desk is amazing and very efficient, sometimes dealing with 2 phone calls answered and your enquiry all at the same time and still your enquiry is dealt with quickly. Not forgetting Damer and Ackeem at the beach bar. Both superstars and very attentive and ensuring your drinks are always topped up. Penultimately, Desmond the waiter at Soys. Only been there for a week but dealt with us as professionally as if he'd been doing the job for 10 years. Good job young man. Finally, Christopher the assistant manager. Always on hand for any little problem which is dealt with promptly and efficiently. Amazing trip and already booked for next year. Highly recommended.

Very underwhelming. I was blown away at how cheap the food is and how they get around the “all you can eat” by serving very small portions and controlling how you order. The hibachi restaurant forces you to only get the sample size of all the meats, the appetizers are so small it’s insane. One of the appetizers was half of a scallop and 1 shrimp. I cannot make this up. Some of the staff were incredible people while some of the staff were very “meh” about us. My wife and I were told we couldn’t eat at one of the restaurants because I didn’t have a collared shirt on or close toed shoes. Although wearing very nice sandals and shirt, because I’m not a girl I have a strict dress code. This was told to me verbatim by the hostess who refused us service. At an all inclusive… the only reason it got a 2 star is because we met some incredible people here who we became friends with and there’s a drink called “dirty banana” which is fantastic. Sandals St. Lucia is not it

We went in November 2022 for our honeymoon and everything about halcyon resort in st Lucia was amazing from the time we got to the resort until the time we left. The food, experience, beach, workers, and the room were absolutely amazing! All of the workers there were so helpful and nice the entire time. Angie in the club sandals was a blessing to have the entire time. She helped us with anything we had questions about and always made It a point to put her guest best interests in everything they did or needed. So I would highly recommend this resort and using Angie in club sandals to help you out for your entire stay.