Safety 1st Tracking Order Status

Wir hatten nach 1,5 Jahren ein defektes Gitter das wir bei Amazon bestellt hatten. Wir haben Kontakt mit Safety aufgenommen und uns wurde sofort ohne zu zögern ein neues Gitter gesendet. Ich habe noch nie so einen freundlichen Kundenservice erlebt, die Dame war super bemüht und hat uns immer sofort weitergeholfen und wir hatten immer innerhalb ein paar Stunden Antworten bekommen. Das alte Gitter mussten wir auch nicht zurückschicken. Wir würden jederzeit wieder Produkte hier kaufen.

Outstanding customer service. We had lost a fixture from a stairgate and needed it to use the stair gate once more, for a second child. They sent the missing piece via DPD next day delivery. Absolutely delighted that we didn’t need to go and replace the stair gate as it is quality. Thanks so much

Fantastic customer support. We had lost a child gate part in a house move so I emailed Safety1st on the off chance they may have a part service . Sophie replied asking for photos of part & product info . Within 24 hours I received a reply informing me the parts were dispatched & would be delivered by DPD within 2-3 days, they arrived today 6 days after contact at no cost. Thanks Sofie what a great company & great customer support.

I lost a part from my stairgate after storing it in the loft. I contacted Safety1st via email, the response was extremely fast, asking for photos of the gate and a description of the missing part. Once I sent these I had an almost immediate reply to say the part had been ordered and would be delivered via DPD. Sophie was extremely helpful and I would definitely purchase from them again.

I cannot remember a better customer experience that I had with Safety 1st. I contacted them via email with an issue I was having with a gate part. They were incredibly helpful and responsive.