SafeLink Wireless Tracking Order Status

The service is good data is fast customer service is ok however they wouldn't let me use my tracfone on there service so I couldn't switch back to them

I'm really not sure why they are reviewed so badly. I am in a situation where I could not otherwise have a phone or Internet right now and we all know that everything you have to do is web based nowadays. I have used their services for over a year now and even though I have needed to contact customer service a couple of times, they were very helpful and solved the issues quickly. Also even though I have a lower end phone I've had no issues with coverage. For someone in a temporary bad financial position this is a great company to use.

I’d like the quantity of the phone but it’s hard to login to Wi-Fi so I don’t know what’s going wrong so they should make it a better access way

They disconnected my service and I experienced a week-long nightmare for something very simple. Finally, a representative named Valerie # 05987 rescued me. She actually took some initiative and fixed my problem in transferring to another service. I was quite angry at the time, but her people skills and initiative calmed me down immediately. There is nowhere to leave a direct compliment for her on Safelink, so I will send them a written statement. I pray she gets recognized for her efficiency and skill.

350 minutes of talk time vs 1000 minutes for the competition for lifeline services.. and while I had them my data completely stopped working 9 times in a week.. I had to call each time and sit on the phone for over an hour each time to get it resolved due to 'an issue' or mistake on their end each time.. I had their service for a month, had to 'retop' my minutes and data twice to the tune of $25 (and I never leave the house\wi-fi and make very few phone calls in a month), and then missed important doctor and business calls and lost a job because of it.. go somewhere else if you get lifeline service...