SafeLink Wireless – Cashback, Rebates & Rewards

The service is good data is fast customer service is ok however they wouldn't let me use my tracfone on there service so I couldn't switch back to them

I'm really not sure why they are reviewed so badly. I am in a situation where I could not otherwise have a phone or Internet right now and we all know that everything you have to do is web based nowadays. I have used their services for over a year now and even though I have needed to contact customer service a couple of times, they were very helpful and solved the issues quickly. Also even though I have a lower end phone I've had no issues with coverage. For someone in a temporary bad financial position this is a great company to use.

They disconnected my service and I experienced a week-long nightmare for something very simple. Finally, a representative named Valerie # 05987 rescued me. She actually took some initiative and fixed my problem in transferring to another service. I was quite angry at the time, but her people skills and initiative calmed me down immediately. There is nowhere to leave a direct compliment for her on Safelink, so I will send them a written statement. I pray she gets recognized for her efficiency and skill.

I've been using Safelink for years. I've always had phones that are a step behind the most up to date. But I don't care. I have phone service that wouldn't have otherwise. I've never had a complaint about the quality of the calls. Years back I only had 300 minutes a month for talking AND texts. And it took a minute for each incoming and outgoing text. I still didn't complain. The only complaint I did have was in having no recourse with spam callers before I had a smart phone. That sucked. But I don't think the system supports anything less than smartphones now. I would suggest this service provider to anyone who's low income and wouldn't have a phone and service otherwise 😊

I've been a tracfone customer for 20 years overall they have been very good phones and service has been very good only downside has been data was expensive 10 dollar for 1/1.5 gb last five yrs I would get new phone from QVC or HSN with 1 yr contract new phones not refurbs for really low prices now they have been bought by Verizon so we'll have to see what happens?. Calls have been great text great even data speeds always good just that in my opinion it was always expensive data costs that were bad.