Rockler Tracking Order Status

First of all I'm not a big fan of rockler...but I will have to say..that I bought the 24 inch clamp that is on sale now and it was when I bought it... well it broke...nothing that I did...but when I called rockler and told them this they send me another clamp to replace it....and honestly I thought they would tell me to take a hike....but to my surprise they sent me a new clamp....it's nice to know that they have integrity to their customers...and I do know the reviews don't say this....don't believe all these reviews....I will buy again from rockler...

Overall product is good for old farts like me. Ordered Spoil board kit, no why to track as their site claims to be drop shipper. Tried to contact sales and support with no response. Order showed 10 days after ordered. between the sell and UPS this is a problem when you need an item fast. even when listed as free shipping understand they build it into the price and thats ok but no excuss for poor service.

I bought one of the I-semble X legs for a coffee table. There is a design flaw in it as the legs screw tight to the table top, rather than have slots to allow for seasonal expansion and contraction of the wood and my top just split apart as the wood contracted in dry winter weather. When I wrote up a review, they put the picture of the split top on the website but didn't let my review appear. I have lost trust in Rockler's website and reviews as it appears they only put up favorable reviews, not ones pointing out design flaws.

I'm a beginner and Rockler has guided me in finding the best tools and materials to get started with my projects.

I visited the store in Houston and I was very happy with everyone at the store, it was very clean and well organized.