Rip Curl Tracking Order Status

After my repaired Rip Curl watch stopped working, I contacted Rip Curl 4 weeks ago as the watch they repaired exactly 2 yrs ago has stopped working. No reply. No follow up. And no way for me to phone them and speak to a living person. I rang Rip Curl Adelaide..." We are a franchise, we don't have a direct number". I finally tracked down someone in another store willing to share a contact number. Spoke to service centre Woman and she states that Rip Curl give their batteries 18 months. At $50 a pop (for repairs), that means Rip Curl expect you to give them $33 every year for the life of your watch. Effing crooks. I'm throwing the watch away as Rip Curl needs to cease circulation. I also boycotting this once great Aussie company indefinitely. A horrid experience all round.

I have ordered online at Ripcurl Online in South Africa (ripcurl.co.za) and both times they have allowed me to pay for items and then not send them. First time they said I can substitute (for an item of same value only), which kind of bullies you into ordering something else. Second time I ordered a jacket and two tshirts. I only ordered the tshirts to avoid paying a wasted delivery fee and they ONLY sent the tshirts and I received no communication or refund. What is wrong with your ecommerce site that you allow people to pay for item you don't have in stock? I am starting to think it's a scam to get you to buy multiple items, knowing you won't get some of them.

Purchased the Atom Digital (Clear) watch on 21 Jan 2023. Noticed the watch leaking during a swim in early March (just 2 month later!!). The quartz display went crazy soon afterwards. Rendered unusable. Nice looking watch, but obviously very fragile or just poorly constructed. I'll be sticking with G-shock in future.

I love my top, but communication around delivery wasn't great. Was told it was sent when it wasn't, I would suggest with covid be clear with delivery expectations. Otherwise happy

Iconic Australian surfing brand.