Royal Horticultural Society Tracking Order Status

We went to RHS Wisley Yesterday and had a very enjoyable day out. We went into the terrace restaurant and were served byTheres and Zoe. It was the first day of the new menu and we were advised that there may be a delay in the service. This was not the case the service we received was outstanding ! The food and presentation were 10 out of 10 compliments to the chef, the only criticism we had which we mentioned was the vegetables could’ve done with a little bit of extra cooking as they were more than crunchy! We don’t like soggy vegetables but a few more minutes would’ve made the difference! There is a service charge, which We felt excessive. To pay over £10 when there were only two of us is steep! Wisley we should not have to pay a service charge you should be paying your staff their worth, we should be allowed to tip accordingly for good service! Having said that, we understand the service charge is optional And we could’ve declined to pay it, but we feel that doing so Is embarrassing and distasteful! We feel you should go back to allowing customers to give tips accordingly as to add an extra £10 on the bill is making it price prohibitive and we should not be subsidising your employees wages!

Visited for the autumn colours. As usual immaculate display and such evidence of hard work along the stream in particular. Well worth a visit. Not the same in the Harrogate Arms. It was lunchtime admittedly but service was so slow we walked out after waiting 15 minutes in the queue that never moved. Three staff behind the counter. One who just delivered clean cups and then stood back. One tried up with coffee maker and one serving Left to go to Betty's cafe in the grounds. Four servers at two serving hatches. Served in give minutes. Second time this has happened . We expected the Arms to have learned how to serve but no.

The gardens were lovely. However, I took 3 year old granddaughter to the glasshouse kitchen and bought a children's pasta penne for £6.50. The dish contained about 25 to 30 pieces of pasta penne and about 2 to 3 tablespoons of tomato passata. The taste was pretty poor. In all, less than 50p worth of food....heated up. Daylight robbery. Never again. Shame on Wisley. I have been a member for several years and the price of food, the quality overall has been dreadful. It shades the gardens completely.

I find the RHS website pretty poor and hard to navigate and the new RHS Grow app is just as bad. I understand the RHS is trying to make money by charging for the new app, but we're assured we can still access our plant lists/wishlists. What isn't clear is that not all browsers are fully compatible with the website and app. I tried Google Chrome and Firefox, neither worked properly. I then tried Brave browser and the problem was solved. It's frustrating that when I contacted RHS help about this problem, the reply just told me how to navigate to My Wishlist and didn't solve the issue. I'm on a free trial of the new app, but based on my experience I won't pay for it. And when my membership renewal comes up next year, I may very well decide to save my money and cancel.

Had a lovely day today. The gardens are beautiful. We ate in the cafe in near the walled gardens. The staff, Gill, Mick and the waiting staff were so friendly and helpful. The pizza and tomato and mozzarella salad was so tasty. We will definitely be back⭐️⭐️⭐️