Retrolife Tracking Order Status

Terrible customer service. Unresponsive via email and phone number for customer service does not work. At this point I just want my refund.

My order was delayed during shipment a couple times in different locations along the way, and ultimately stalled somewhere in Ohio. Very aggravating. I previously posted a negative review. However, upon reporting the issue to Retrolife they made good on their word and looked into it, to find that it was lost in transit. They offered a refund or to resend a replacement at no charge. I chose the replacement and they shipped it immediately and it arrived within a few days. Thanks for looking into this issue and resolving it quickly. I truly appreciate it.

It's a good looking turntable. Could not get any sound when I hooked it up to my stereo. Asked company for help and was disappointed. First talk to their robot which is a useless conversation. Wrote in for help but they were late. Watched a video and found out I only had to flip the switch on the back from phone to line. Came very close to sending the whole thing back. Coul have avoided all the frustration with a timely reply from the company. My experience took the shine off having a new turntable.

Everything about this was awesome! Packaging, customer service, delivery time - JUST AMAZING. You guys are great, and I will be purchasing from here again.

The record player broke within 3 days of us having it. My husband had to order another part from Amazon and fix it himself. This was very disappointing as it is a very expensive record player.